Client Loyalty Scheme

1. Eligibility

• Only projects contracted directly with ALCo Group or its subsidiary’s and valued over £50,000 (excluding VAT) are eligible for loyalty stamps.
• Projects must be residential or commercial construction/renovation works — excludes maintenance-only contracts, subcontractor work, or supply-only contracts.
• Scheme is available to UK-based business or individual clients only.

2. Stamp Issuance

• One loyalty stamp is issued per qualifying project over £50,000.
• Stamps are non-transferable and can only be used by the client who earned them.
• Stamps are issued after final payment for the qualifying project is received in full.

3. Discount Redemption

• On the second qualifying project:
  • If project is over £50,000, apply 5% discount.
  • If project is under £50,000, apply 2.5% discount.
• On the third qualifying project:
  • If over £50,000, apply 7.5% discount.
  • If under £50,000, apply 5% discount.
• Discount applies to labour cost only.

4. Time Limitations

• Loyalty stamps are valid for 60 months from the date of issue.
• The scheme may be withdrawn or amended at any time, with 30 days’ notice, but existing stamps remain valid for their issued period.

5. Non-Eligibility / Cancellation

• Projects cancelled before completion are not eligible for stamps.
• If payment terms are breached or late, ALCo Group Ltd may withhold stamps or cancel discounts at its discretion.
• Loyalty discounts cannot be combined with any other promotion or negotiated discount.

6. Exclusions

• Insurance-funded works, subcontracted works, or projects awarded through third-party platforms or contractors are excluded.
• Cannot be redeemed for cash or credit.